Terms of service

Terms of Use

Please read these Terms and Conditions carefully before using the website operated by Hamdaani (“we,” “our,” or “us”). By accessing or using our website, you agree to be bound by these Terms and any related policies referenced on the site. If you do not agree with these Terms, please do not use the website.

These Terms apply to all visitors, customers, and users who access or use the website. For questions about our products, orders, pricing, shipping, or any other matter, you may contact us at support@hamdaani.com or via WhatsApp at 0451097293.

Privacy Policy

By using our website, you acknowledge that you have read and understood our Privacy Policy. Our Privacy Policy explains how we collect, use, store, and protect your personal information.

Website Ownership and Content

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, designs, page layouts, and other materials, is owned by or licensed to Hamdaani and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, republish, upload, distribute, modify, or otherwise use any content from this website without our prior written permission.

Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict anyone else’s use of the website, or damage the operation of the site.

We reserve the right to refuse service, suspend access, or restrict use of the website if we believe a user has breached these Terms or acted unlawfully, fraudulently, or abusively.

Product Information

We aim to ensure that all product descriptions, images, pricing, specifications, and availability shown on the website are accurate and up to date. However, we do not guarantee that all information is complete, error-free, or up to date at all times.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update product information or cancel orders if any information on the website is incorrect, including after an order has been placed.

Pricing and Payment

All prices displayed on the website are subject to change without notice. Payment must be made in full at the time of purchase using the payment methods available on the website.

If a payment is declined, reversed, flagged as suspicious, or not successfully completed, we may cancel or hold the order until the issue is resolved.

Duties, Taxes, and Import Charges

Unless otherwise stated, product prices do not include customs duties, import taxes, local VAT/GST, brokerage fees, or other charges that may apply in the destination country.

The customer is responsible for any such charges required for customs clearance or final delivery.

Shipping and Delivery

We arrange shipments through our selected delivery partners. Estimated delivery times provided on the website are for general guidance only and are not guaranteed.

Delays may occur due to customs processing, courier disruptions, weather conditions, public holidays, political events, incorrect address details, or other circumstances beyond our control. We are not liable for losses, costs, or damages arising from delayed delivery.

Risk of loss or damage passes to the customer upon dispatch or delivery to the shipping carrier, to the extent permitted by applicable law.

If a customer refuses a shipment or fails to accept delivery and the parcel is returned, any shipping costs, duties, taxes, return charges, or administrative fees incurred may be deducted from any eligible refund.

Order Acceptance and Cancellation

Placing an order on our website does not automatically mean the order has been accepted. We reserve the right to accept, decline, or cancel any order at our discretion, including in cases involving pricing errors, stock unavailability, suspected fraud, payment issues, or incorrect product information.

If we cancel an order after payment has been received, we will refund the amount paid. No additional compensation, interest, or damages will be payable.

If you need to request an order amendment or cancellation, please contact us as soon as possible at support@hamdaani.com or WhatsApp 0451097293. We cannot guarantee changes or cancellations once processing or shipping has begun.

Warranty

Certain products sold on our website may include a manufacturer warranty, supplier warranty, or store-supported warranty, depending on the brand or item. Warranty terms may vary between products.

Warranty coverage generally applies to manufacturing defects in the internal mechanism during the stated warranty period. Warranty does not cover normal wear and tear, batteries, straps, bands, glass, case damage, accidental damage, misuse, water damage outside the rating guidelines, cosmetic issues, or repairs performed by unauthorized third parties.

For warranty assistance, please contact support@hamdaani.com with your order details, product information, and a description of the issue before arranging any repair. Additional warranty conditions may apply depending on the product.

Replacements

Replacement requests may be considered if the wrong item was received or if the item arrives damaged or defective. Any such request must be reported within 3 days of delivery.

To qualify for replacement, the item must be unused, in its original condition, in the original packaging, and with all tags, accessories, and documentation intact. If a replacement item is unavailable, we may offer a refund or store credit at our discretion and subject to applicable law.

Returns and Exchanges

Returns and exchanges are subject to our Returns and Exchange Policy. Returned items must meet the eligibility conditions stated in that policy.

We reserve the right to reject returns that do not meet the stated return conditions, including items that show signs of wear, use, alteration, or damage, or that are missing packaging or components.

User Accounts

You may be able to place an order without creating an account. If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account.

You agree to provide accurate and current information and to notify us promptly if you believe your account has been used without authorization.

User Submissions

Any feedback, comments, suggestions, testimonials, reviews, or other materials submitted to us through the website, email, social media, or otherwise may be used by Hamdaani for customer service, marketing, operational, or promotional purposes, subject to applicable law.

If we wish to use testimonials or reviews in a public promotional context, we may seek your consent where required. You must not submit unlawful, offensive, defamatory, misleading, infringing, or harmful content.

Testimonials and Reviews

We may invite customers to leave reviews or provide feedback regarding products or services. By submitting a review, you confirm that it is honest, accurate, and based on genuine experience.

We reserve the right to remove, edit, or decline to publish reviews that are misleading, offensive, abusive, unlawful, or irrelevant.

Third-Party Links

Our website may contain links to third-party websites for convenience or reference. We do not control and are not responsible for the content, policies, products, services, or practices of any third-party website.

Accessing any third-party website is at your own risk.

Website Availability

We aim to keep the website available and functioning properly at all times. However, we do not guarantee uninterrupted access, error-free operation, or that the website will always be free from bugs, viruses, or technical issues.

We may suspend, withdraw, update, or restrict the availability of all or any part of the website without notice.

Disclaimer

All content and services on this website are provided on an “as is” and “as available” basis, to the maximum extent permitted by law. We make no warranties or representations, express or implied, regarding the operation of the website or the accuracy, completeness, reliability, or suitability of the website content, products, or services.

You use this website at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Hamdaani will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, opportunity, data, goodwill, or business interruption arising from or related to your use of the website or purchase of products.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws that cannot lawfully be excluded.

Indemnity

You agree to indemnify and hold harmless Hamdaani, its owners, affiliates, service providers, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising out of your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

Force Majeure

We will not be responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, strikes, transport disruptions, acts of government, war, cyber incidents, pandemics, utility failures, or courier delays.

Compliance with Laws

You agree to comply with all applicable laws and regulations relating to your use of the website and your purchase of products from us. You must not use the website for any unlawful, fraudulent, abusive, or prohibited purpose.

Termination

We may suspend or terminate your access to the website at any time, without prior notice, if we reasonably believe you have breached these Terms or used the website improperly. Provisions relating to intellectual property, disclaimers, limitations of liability, indemnity, and governing law will survive termination.

Changes to These Terms

We reserve the right to update, amend, or replace these Terms and Conditions at any time. Any changes will take effect once posted on the website. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

Governing Law

These Terms and Conditions are governed by the laws applicable in the jurisdiction from which Hamdaani operates, unless otherwise required by applicable consumer law. Any disputes arising in connection with these Terms or the use of the website will be subject to the applicable courts and legal processes of that jurisdiction.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: support@hamdaani.com
WhatsApp: 0451097293