Shipping policy

SHIPPING POLICY

Last updated: September 23, 2026

Hamdaani ships to customers worldwide. This policy outlines our shipping methods, delivery times, costs, and important information about domestic (Australia) and international orders.

1. SHIPPING REGIONS

We ship to the following regions:

  • Domestic: All states and territories within Australia

  • International: All countries worldwide where shipping carriers operate

2. ORDER PROCESSING TIME

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders are not shipped or delivered on weekends or public holidays

  • During peak periods (sales, holidays), processing may take an additional 1–2 business days

  • You will receive a shipping confirmation email with tracking information once your order ships

3. SHIPPING RATES & ESTIMATES

Shipping charges are calculated at checkout based on your location, order weight, and selected shipping method.

Domestic Shipping (Australia)

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Calculated at checkout
Express Shipping 1–3 business days Calculated at checkout
Free Shipping 3–7 business days On orders over [INSERT AMOUNT] AUD

International Shipping

Shipping Method Estimated Delivery Time Cost
Standard International 7–21 business days Calculated at checkout
Express International 3–10 business days Calculated at checkout

Note: Free shipping promotions may apply to specific regions or order values. Check our promotions page for current offers.

4. SHIPPING METHODS

We work with trusted carriers to deliver your orders:

  • Australia: Australia Post, Couriers Please, Fastway

  • International: DHL, FedEx, UPS, national postal services

You can select your preferred shipping method at checkout where available.

5. CUSTOMS, DUTIES & TAXES

Domestic Orders (Australia)

  • Prices include GST where applicable

  • No additional customs or import fees apply

International Orders

  • Prices do not include customs duties, import taxes, or local brokerage fees

  • These charges are the customer's responsibility and are payable upon delivery or when requested by the carrier

  • Customs policies vary by country. Please check with your local customs office for details

  • Hamdaani is not responsible for delays caused by customs processing

6. DELIVERY TIMES

All delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing (international orders)

  • Remote or rural locations

  • Public holidays in the destination country

  • Events outside our control

Once your order is handed to the carrier, title and risk of loss pass to you.

7. ORDER TRACKING

  • You will receive a shipping confirmation email with a tracking number once your order ships

  • Use the tracking number on the carrier's website to monitor your delivery status

  • If you haven't received tracking information within 5 business days, contact us at support@hamdaani.com

8. SHIPPING ADDRESS

  • Ensure your shipping address is complete and accurate at checkout

  • Hamdaani is not responsible for orders shipped to incorrect addresses provided by the customer

  • If you need to change your address, contact us immediately at support@hamdaani.com

  • We cannot guarantee address changes once the order has been processed or shipped

9. LOST OR STOLEN PACKAGES

  • Hamdaani is not liable for packages marked as "delivered" by the carrier

  • If your package is lost or stolen after delivery confirmation, contact the carrier directly

  • For packages lost in transit (no delivery confirmation), contact us within 14 days of your order date

  • We will work with the carrier to investigate and may offer a replacement or refund at our discretion

10. DAMAGED ITEMS

  • Inspect your package upon delivery

  • If items arrive damaged, contact us within 7 days at support@hamdaani.com with:

    • Your order number

    • Photos of the damaged item(s) and packaging

  • We will arrange a replacement or refund for verified damage claims

11. UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable:

  • We will contact you to arrange re-shipping (additional charges may apply)

  • If we cannot reach you within 14 days, we will issue a refund minus original shipping costs

  • Packages returned due to incorrect/incomplete addresses are subject to re-shipping fees

12. RESTRICTIONS

Some products or regions may have shipping restrictions due to:

  • Carrier policies (e.g., hazardous materials, batteries, liquids)

  • Legal or customs regulations

  • Remote locations where carriers do not deliver

If your order contains restricted items, we will contact you with alternatives or a refund.

13. CHANGES TO SHIPPING POLICY

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

14. CONTACT US

For questions about shipping, contact us:

Email: support@hamdaani.com
Business Hours: [Insert your hours, e.g., Mon–Fri, 9 AM–5 PM AEST]