Shipping policy

Shipping Policy

At Hamdaani, we aim to process and ship orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping times, delivery, and related shipping matters.

Order Processing

Orders are usually processed within a reasonable timeframe after payment has been successfully received and confirmed. Processing times may vary depending on product availability, order volume, public holidays, or other operational factors.

Once your order has been processed and dispatched, you will receive a shipping confirmation and, where available, tracking details.

Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, courier service, customs processing, and other external factors. Any delivery timeframes shown on the website are estimates only and are not guaranteed.

Delays may occur due to weather conditions, courier disruptions, customs inspections, incorrect shipping details, public holidays, remote delivery locations, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your purchase. In some cases, promotional shipping offers may apply.

Any customs duties, import taxes, local fees, or clearance charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

International Shipping

We may ship to selected international destinations. International customers are responsible for ensuring that the ordered products comply with local import laws, customs requirements, and delivery regulations in their country.

We are not responsible for delays, losses, or extra charges caused by customs procedures, import restrictions, or failure by the customer to provide required information for customs clearance.

Tracking Information

Where tracking is available, shipping details will be provided after dispatch. Tracking updates depend on the courier and may not update immediately.

If you have not received your tracking details within a reasonable time after placing your order, please contact us at support@hamdaani.com.

Incorrect Address Information

Customers are responsible for ensuring that shipping details are accurate at the time of purchase. If an incorrect or incomplete address is provided, delays or failed delivery may occur.

If an order is returned due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges, return fees, duties, taxes, or administrative costs may be deducted from any eligible refund.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant details.

For items that arrive damaged, we recommend contacting us within 3 days of delivery and providing clear photos of the packaging and item so we can review the issue and assist appropriately.

We are not liable for courier delays once an order has been dispatched, but we will make reasonable efforts to assist where possible.

Delivery Responsibility

Delivery is considered completed when the order is delivered to the address provided at checkout, or when the shipment is handed to the courier for transport, subject to applicable law and courier procedures.

Risk in the goods may pass to the customer upon dispatch or delivery in accordance with applicable law.

Refused or Unclaimed Deliveries

If a shipment is refused, unclaimed, or returned due to failed delivery attempts, customs issues, or customer refusal, we may deduct any shipping costs, return fees, customs duties, taxes, or related expenses from any eligible refund.

Shipping Delays

While we always aim to deliver within the estimated timeframe, we do not guarantee delivery dates. We are not responsible for delays caused by third-party carriers, customs authorities, weather events, political disruptions, public holidays, or other events outside our reasonable control.