Warranty Policy

Hamdaani Watch Warranty Coverage

At Hamdaani, we stand behind the quality of our timepieces. We offer comprehensive warranty coverage to ensure your complete satisfaction with your purchase.

Our Warranty Options

In-House Extended Warranty

For select watches, we provide an extended two-year worldwide warranty that covers the internal mechanism of the watch. This comprehensive coverage ensures peace of mind for your investment.

International Manufacturer Warranty

Many of our watches come with one to two-year international manufacturer warranties, depending on the brand. This warranty is honored at authorized service centers worldwide.

What's Covered Under Warranty?

Our warranty covers the internal mechanism of the watch. If your watch experiences any malfunction due to a manufacturing defect in the internal components, we will handle the repair at no cost to you.

Covered Issues Include:

• Movement malfunctions due to manufacturing defects

• Internal mechanism failures

• Timekeeping issues caused by defective components

What's NOT Covered Under Warranty?

The following types of damage are not covered by our warranty:

• Water/moisture damage (including exceeding water resistance ratings)

• Physical damage to the watch case, crystal, or glass

• Missing stones or gems (e.g., from the watch face or bezel)

• Damage to watch bracelet, band, or straps

• Damage to crown, stem, or case finishes

• Damage to clasps or buckles

• Normal wear and tear from daily use

• Battery replacement (for quartz watches)

• Damage from improper use or accidents

• Third-party repairs (having your watch serviced by unauthorized providers will void the warranty)

  Important: For automatic watches, please ensure you follow proper care guidelines to maintain warranty coverage.

  
  

Warranty Process

Step 1: Contact Us

If you experience any issues with your watch under warranty, please email us at:

Email: support@hamdaani.com

Please include:

• Your order number

• Watch model and brand

• Detailed description of the issue

• Photos if applicable

Step 2: Evaluation

Our team will evaluate your issue and provide guidance on the next steps. We may:

• Direct you to an authorized local service center, OR

• Request that you send the watch to us for assessment

Step 3: Repair or Replacement

Once we receive your watch, we will:

• Assess the issue

• Perform necessary repairs under warranty, OR

• Arrange for manufacturer service if applicable

• Return your watch in fully functional condition

Shipping Costs

Please note: You will be responsible for the shipping charges when sending the watch to us for warranty service. We cover the return shipping costs for warranty repairs.

Brand-Specific Warranty Coverage

Watches with Extended 2-Year Hamdaani Warranty

The following brands receive our extended two-year worldwide warranty:

Standard Manufacturer Warranty Brands

The following brands carry their standard international manufacturer warranties:

Premium Brands with Extended Coverage

Select premium timepieces receive our extended two-year worldwide warranty:

Additional Brand Coverage

Special Coverage: Ratio Watches

As our valued in-house brand, Ratio Watches receive exceptional coverage:

• 60-Day Return Policy: If you're not completely satisfied, return your Ratio watch in original condition within 60 days for a full refund or exchange — no questions asked.

• 2 Years International Warranty: Comprehensive coverage on all Ratio timepieces.

To claim warranty or returns for Ratio watches, email us at: support@hamdaani.com

Refurbished Watches

All refurbished watches in our collection come with a 1 Year International Warranty, ensuring quality and reliability for pre-owned timepieces.

Important Warranty Guidelines

To Maintain Your Warranty Coverage:

1. Use authorized service centers only — Third-party repairs will void your warranty

2. Follow manufacturer guidelines — Especially for water resistance ratings

3. Keep your warranty documentation — Store your warranty card and purchase receipt

4. Register your watch — Some brands require registration for warranty activation

5. Contact us first — Before seeking any repairs, email us to initiate the warranty process

For Automatic Watches:

• Ensure proper winding and wearing habits

• Avoid magnetic fields when possible

• Service recommended every 3-5 years (not covered under standard warranty)

• Follow care guidelines provided with your timepiece

Warranty Claims

How to File a Warranty Claim:

1. Email us at support@hamdaani.com

2. Include the following information:

   • Order number

   • Watch brand and model

   • Detailed description of the issue

   • Purchase date

   • Photos of the watch and issue (if applicable)

3. Await our response — Our team will respond within 24-48 hours with next steps

4. Follow instructions — We'll guide you through the repair or replacement process

Processing Time:

• Evaluation: 2-3 business days after we receive your watch

• Repairs: 7-14 business days (depending on parts availability)

• Manufacturer Service: 14-30 business days (for international warranty claims)

• Return Shipping: 3-7 business days

Questions?

Our customer support team is here to help. For any warranty-related questions, please contact us:

Email: support@hamdaani.com

Response Time: We typically respond within 24-48 hours during business days.

Last Updated: August 2026

This warranty policy is subject to change. Please refer to this page for the most current information.